Supplier Account Management
Each supplier partner is assigned a dedicated account manager who serves as your primary point of contact in Vietnam. They provide regular performance reporting, flag market changes affecting your products, and coordinate across our regulatory, logistics, and commercial teams on your behalf.
Pharmacovigilance & Regulatory Maintenance
We manage ongoing pharmacovigilance obligations for all distributed products — including adverse event collection, reporting to DAV, and periodic safety update submissions. We also track registration renewals, price declaration updates, and regulatory amendments to keep your portfolio fully compliant at all times.
Market Intelligence Reporting
Supplier partners receive quarterly market intelligence reports covering sales performance by channel and territory, competitor activity, tender results in your therapy areas, and relevant regulatory or reimbursement policy updates. These reports are designed to support your Vietnam strategy reviews and global portfolio decisions.
Complaint & Returns Handling
Our customer service team manages product complaints, returns, and recall procedures in line with DAV requirements and your own quality standards. Response times and resolution processes are documented and reportable, supporting your global pharmacovigilance and quality audit requirements.
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